Refunds — when and how

Themes are digital products delivered immediately, so refunds are handled case by case rather than automatically.

We refund when

• The theme is materially not what the demo and description promised.
• There is a defect we cannot fix for you.
• You were charged twice for the same order.

We generally cannot refund when

• The theme works but you changed your mind.
• You bought the wrong product and already downloaded it — ask us about a swap instead.
• The problem is a third-party plugin or your hosting environment.

The full wording lives in the refund policy. To start, open a ticket or email us with your order details.