Yes. Each license covers one site, so a client project needs its own license — either a separate purchase or one from Full Unlock. You may not resell or redistribute the theme itself.

One live site at a time. You can move a license: revoke the old activation in your dashboard, then activate the key on the new domain — useful when going from staging to production.

You keep the theme and you keep receiving updates. You just can't open new tickets. Every article in this help center stays available, and Done For You is there if you want hands-on work.

Yes. Import your Envato purchase code in the Licenses section of your dashboard. It becomes a license on your account, and support works exactly as it does for purchases made here.

If the theme is materially not as described, we can't fix a defect, or you were double-charged — yes. Changing your mind after downloading generally isn't refundable. Open a ticket with your order details and we'll look at it.

Every purchase includes six months of ticket support, counted from the day you buy. You can extend it by another six months from your dashboard whenever you like — and extending is cheaper if you add it at checkout. Updates to the theme itself never expire.

Usually within one business day. Include your site URL, the theme, and what you already tried — tickets with that context get resolved in a single reply far more often.