Licenses & activation
Support window vs. updates
Two different things: how long you can open tickets, and how long the theme keeps getting updates.
Updates and support are separate. Your theme keeps receiving updates; the support window is the period in which you can open tickets about it.
When the window is open
You can open a ticket for that product from the Support section of your dashboard and we will pick it up there.
When it has ended
- You keep the theme and you keep getting updates.
- You can still read every article here and browse your old tickets.
- For hands-on help, Done For You covers installation, customization and custom work.
DIDN'T SOLVE IT?
We'll take a look with you.
Own the product? Open a ticket and we'll pick it up in your dashboard. Otherwise email us — no account needed.